Effective Date: December 27, 2025
Business Name: Exotic Pet ER (“Exotic Pet ER,” “we,” “us,” “our”)
Website: exoticpeter.com
Service Area: East Bay and surrounding areas (as available)

By accessing or using our website, contacting us, submitting a form, requesting an appointment, or using any related services (collectively, the “Services”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Services.

1) Who we are

Exotic Pet ER provides veterinary services for exotic pets through a mobile clinic and related communications channels (phone, text, email, and website forms). Availability varies and capacity may be limited.

2) Important emergency and medical disclaimer

Website information is not veterinary advice. Content on our website, social media, emails, or texts is for general informational purposes only and is not a substitute for professional veterinary diagnosis or treatment.

No online veterinarian-client-patient relationship (VCPR). Contacting us, submitting a form, or receiving general guidance does not create a veterinarian-client-patient relationship. A VCPR is established only after a veterinarian evaluates your pet as required by applicable law.

If your pet is experiencing a life-threatening emergency, call immediately. Do not rely on email or web forms for urgent needs. If we are unavailable or at capacity, seek the nearest appropriate emergency veterinary facility.

3) Eligibility and responsible use

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. You agree to:

Provide accurate and complete information about you and your pet

Use the Services lawfully and respectfully

Not attempt to disrupt or compromise the website or related systems

Not submit false, misleading, or harmful information

4) Appointment requests, availability, and capacity

Submitting a request does not guarantee an appointment. We may decline or reschedule requests based on:

Medical urgency and triage considerations

Staffing, hours of operation, and travel logistics

Equipment limitations

Cage/hospitalization capacity

Safety or legal constraints

We may ask you for additional details (species, symptoms, duration, location, prior care) to determine the safest next step.

5) Triage and communications

We may provide general triage guidance based on the information you provide, but we cannot diagnose without an exam. You agree that:

You are responsible for monitoring your pet and seeking immediate care when needed

You will disclose relevant medical history, current medications, and prior diagnostics when requested

6) Fees, estimates, deposits, and payment

Fees vary by case. Any prices displayed are typical ranges and not a quote.

Estimates. When feasible, we provide an estimate before major steps. However, exotic cases can evolve quickly and may require additional diagnostics or treatment.

Deposits. We may require a deposit to reserve a time slot or begin certain services.

Payment due. Unless otherwise agreed in writing, payment is due at the time services are provided. We may pause or decline non-emergency services for unpaid balances.

Failed/chargeback payments. If a payment fails or is disputed/charged back, you are responsible for the amount owed plus any applicable administrative and third-party fees allowed by law.

7) Cancellations and no-shows

Because capacity is limited, we ask for timely notice if you need to cancel or reschedule.

Cancellation window: [e.g., 24 hours] notice for non-emergency scheduled appointments

Late cancellations/no-shows: may result in a fee of [$$] or forfeiture of deposit (as permitted by law)

Emergency situations: we understand emergencies happen; contact us as soon as possible

8) Mobile clinic logistics and safety

You agree to follow any instructions related to meeting location, parking, handling your pet, and safety protocols. For everyone’s safety:

Pets must be appropriately contained (carrier, leash, secure enclosure as applicable)

Aggressive, unsafe, or unmanaged animals may be refused service

We may refuse service if a location is unsafe or access is not reasonably available

9) Owner responsibilities

You represent that you are the lawful owner or authorized agent for the pet. You agree to:

Provide informed consent for care

Disclose known bite history or behavior risks

Follow discharge instructions and medication directions

Seek follow-up care as recommended

10) Follow-up and coordination with your regular veterinarian

With your permission, we may request or share records with your primary veterinarian or referral facilities. Record sharing may require written authorization.

11) Text messages, calls, and email communications

By submitting your phone number or email, you consent to receiving communications from us related to:

Scheduling and appointment coordination

Triage follow-up and care instructions

Billing and receipts

Service updates

SMS/Texts: Message and data rates may apply. You can opt out of non-essential texts by replying STOP (or by contacting us), but opting out may limit our ability to coordinate care efficiently.

12) Intellectual property

All website content (text, graphics, logos, icons, photos, videos, and design) is owned by Exotic Pet ER or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without written permission.

13) User content and submissions

If you submit content (messages, photos, videos, reviews, testimonials, or other materials), you:

Represent you have the rights to submit it

Grant us a non-exclusive, worldwide, royalty-free license to use it for providing Services, responding to you, and for marketing (unless you explicitly request otherwise in writing)

Understand we may remove content at our discretion

If you do not want submitted media used for marketing, state that clearly when you send it.

14) Third-party links and tools

Our website may include links to third-party sites (maps, booking tools, payment processors, review platforms). We do not control and are not responsible for third-party content, policies, or practices.

15) Disclaimers

To the maximum extent permitted by law:

The Services are provided “as is” and “as available”

We do not guarantee uninterrupted or error-free website operation

We do not guarantee outcomes of medical care, as results vary by patient and condition

16) Limitation of liability

To the maximum extent permitted by law, Exotic Pet ER and its owners, contractors, and affiliates will not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Services.

If liability is found, our total liability for any claim will not exceed the amounts paid by you to Exotic Pet ER for the specific Services giving rise to the claim in the [3] months preceding the event (or $100, whichever is greater), unless a different limit is required by law.

17) Indemnification

You agree to indemnify and hold harmless Exotic Pet ER from claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

Your misuse of the Services

Your breach of these Terms

Your violation of applicable laws

Disputes related to your pet where caused by inaccurate or withheld information you provided

18) Privacy

Your use of the Services is also subject to our Privacy Policy.
If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy controls.

19) Changes to these Terms

We may update these Terms from time to time. The “Effective Date” will change when updates are posted. Continued use of the Services after changes means you accept the updated Terms.

20) Governing law and venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in [Alameda County, California] unless an alternative dispute resolution section is added below.

Optional clause (only add if your attorney approves): arbitration/mediation requirement.

21) Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

22) Contact

Exotic Pet ER
Phone: 510-455-3960
Email: [email protected]
Mailing Address: 1250A Fairmont Dr #610, San Leandro, CA 94578